FAQs lounge access

SkyTeam does not manage reservations for lounge access. In order to book entry to the lounge or to change your reservation, please directly contact the airline, lounge, or booking entity.

No pre-booking is required for entry into SkyTeam-branded lounges.

Please contact the airline that manages the lounge you visited. For SkyTeam-branded lounges, please contact the lost property office of the airport.

Lounge access is reserved for Elite Plus, First and Business Class customers flying on international flights or with same day connections to/from an international flight operated by SkyTeam member airlines (exceptions may apply).

Pets are permitted in the lounge if allowed by local laws. The pets must remain in carriers while in the lounge. Service animals are permitted subject to local laws.

Paid access varies per airline and per lounge. To find out about purchasing lounge entry, and to inquire about pricing, please contact the lounge (or the airline that operates the lounge) directly.

It is currently not possible to purchase lounge access via skyteam.com.

SkyTeam members together offer more than 750+ lounges globally. You can use Lounge Finder functionality to find out where lounges are located at different airports.

International First and Business Class passengers, as well as SkyTeam Elite Plus members traveling in Economy Class, enjoy complimentary access to more than 750+ worldwide member lounges on the day of travel when flying on or connecting to or from an international flight operated by a SkyTeam carrier (exceptions may apply).

• All international First and Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities. Simply present your First or Business Class boarding passes for the lounge agent to validate for admission.
  
  

• SkyTeam Elite Plus members, regardless of their travel class, are allowed access to a SkyTeam lounge at a particular airport if traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline. Simply present your boarding passes and a valid Elite Plus membership card for the lounge agent to validate for admission.
  
  

• In addition, SkyTeam Elite Plus members are allowed to invite a guest, who is also traveling on a flight operated by a SkyTeam member airline, to join them in the lounge. The guest does not necessarily need to travel on the same flight as the SkyTeam Elite Plus member
  
  

• Access to a lounge must be within a 24-hour window before the scheduled departure time of the flight at the airport in question
  
  

• Lounge access will be provided only at your departure airport and not on arrival, unless you are connecting to a domestic flight or other qualifying international flight.

SkyTeam Elite Plus members are welcome to invite a guest to join them in the lounge. The guest must also be travelling on a flight operated by a SkyTeam member airline, but it doesn’t need to be the same flight.

You can use Lounge Finder functionality to find out where lounges are located at different airports. This tool also provides information on the facilities offered.

We don't have a specific dress code, but we do ask that travelers wear smart casual attire that to ensure a comfortable lounge experience for all customers.