FAQs lounge access

SkyTeam does not manage reservations for lounge access. In order to book entry to the lounge or to change your reservation, please directly contact the airline, lounge, or booking entity.

No pre-booking is required for entry into SkyTeam-branded lounges.

Please contact the airline that manages the lounge you visited. For SkyTeam-branded lounges, please contact the lost property office of the airport.

Lounge access is reserved for Elite Plus, First and Business Class customers flying on a same-day international flight operated by a SkyTeam member airline or transferring between flights (domestic or international) operated by two SkyTeam members. Customers traveling on domestic flights must have an itinerary comprising a transfer from a domestic flight to an international flight or a domestic flight to another domestic flight, followed by a transfer to an international flight. Entry time will be for a minimum of 3 hours prior to departure.

Pets are permitted in the lounge if allowed by local laws. The pets must remain in carriers while in the lounge. Service animals are permitted subject to local laws.

Paid access varies per airline and per lounge. To find out about purchasing lounge entry, and to inquire about pricing, please contact the lounge (or the airline that operates the lounge) directly.

It is currently not possible to purchase lounge access via skyteam.com.

SkyTeam members together offer more than 750+ lounges globally. You can use Lounge Finder functionality to find out where lounges are located at different airports.

International First and Business Class passengers, as well as SkyTeam Elite Plus members traveling in Economy Class, enjoy complimentary access to more than 750+ worldwide member lounges. Eligible customers must be traveling on a same-day international flight operated by a SkyTeam member airline or transferring between flights (domestic or international) operated by two SkyTeam members. Entry time will be for a minimum of 3 hours prior to departure.

• All international First and Business Class passengers traveling on a same-day international flight operated by a SkyTeam member airline or transferring between flights (domestic or international) operated by two SkyTeam members have access to a lounge.
  
  

• Customers traveling on domestic flights must have an itinerary comprising a transfer from a domestic flight to an international flight or a domestic flight to another domestic flight, followed by a transfer to an international flight. Present your First or Business Class boarding passes to the lounge agent for validation prior to admission. Entry time will be for a minimum of 3 hours prior to departure.
  
  

• SkyTeam Elite Plus members, regardless of travel class, can enjoy access to a SkyTeam lounge if traveling on a same-day international flight operated by a SkyTeam member airline or transferring between flights (domestic or international) operated by two SkyTeam members. Customers on domestic flights must have an itinerary comprising a transfer from a domestic flight to an international flight or a domestic flight to another domestic flight, followed by a transfer to an international flight. Present your First or Business Class boarding passes to the lounge agent for validation prior to admission. Entry time will be for a minimum of 3 hours prior to departure.
  
  

• SkyTeam Elite Plus members can invite one guest who must be travelling on the same SkyTeam member operated flight, irrespective of their preceding and any onward flight.
  
  

• To help deliver a more relaxing pre-flight experience for eligible Elite Plus, First and Business Class customers on departure, a 3-hour lounge access will be introduced at more lounges. Elite Plus customers transferring between two SkyTeam-operated flights will continue to enjoy same-day/24-hour access at the point of connection.

  
  

• Lounge access will be provided only at your departure airport and not on arrival, unless you are connecting to a domestic flight or other qualifying international flight.

SkyTeam Elite Plus members can invite one guest in the lounge. who must be travelling on the same SkyTeam member operated flight, irrespective of their preceding and any onward flight.

You can use Lounge Finder functionality to find out where lounges are located at different airports. This tool also provides information on the facilities offered.

We don't have a specific dress code, but we do ask that travelers wear smart casual attire that to ensure a comfortable lounge experience for all customers.